Contact Us
We are committed to providing you with the best possible support experience. If you have any questions, concerns or issues related to our services, please don't hesitate to reach out to us using one of the methods below.
Unfortunately, live chat is not currently available for our users.
You can contact us via email at +1 518-388-3408 or through our Help Center where you will find answers to some of the most commonly asked questions. However, please note that we are not a customer service department and cannot respond personally via email.
Our office hours for phone support are:
Monday to Friday
Please note that these may be subject to change during certain periods such as holidays or public holidays in the state of New York. We will always try to accommodate your inquiry, but we cannot guarantee a response outside of normal operating hours.
If you are experiencing problems with gambling, there are various organizations which provide free confidential support and counseling for problem gamblers:
We recommend visiting hopeny.org to learn more about this service. Additionally, we have a dedicated help-line at 1-877-8-HOPENY (4673699). If you are in immediate need of assistance, please call one of the above services for support.
Our team is committed to addressing all your concerns regarding our platform. We understand that sometimes issues may arise due to technical reasons or account management practices. Should this happen, we request that you contact us at +1 518-388-3408 where a member of the team will be happy to assist.
We have compiled some FAQs below which address many common questions. Please ensure you check these before contacting our support as we cannot guarantee responses outside business hours for less pressing matters.
For information on account recovery or verification issues please visit the "Verification" section in your help center where detailed instructions are provided.
If you have any further questions, concerns or require assistance with anything else related to our services please don’t hesitate to get in touch using one of the methods above.
